I’m an IT Support Expert with over a decade of experience in cybersecurity and online safety. Ask me about phishing, hacked accounts, identity theft and remote-access scams. AMA!

Hi r/IAmA,

I’m Cris Angulo, a Technology and IT Support Expert with over a decade of experience helping residential users and businesses solve technology problems. My background includes networking, device security, cybersecurity troubleshooting and support across Windows, macOS and mobile platforms.

Since joining JustAnswer in 2010, I’ve helped thousands of people resolve issues ranging from software glitches and system crashes to hacked accounts, online scams and security concerns. I’m known for providing clear, step-by-step guidance that helps people understand what to do next.

A suspicious link, hacked email account or online scam can quickly become overwhelming—especially when you don’t know what information may have been exposed or what you should do first. I’m here to answer practical questions about responding to online threats, securing your accounts and devices, and reducing the risk of further damage.

I’ll be answering questions today from 2:30-4pm p.m. ET. Ask me anything!

Ask me about:

  • What to do immediately after clicking a phishing link
  • What to do first if your email account is hacked
  • How to recover a hacked email or social-media account
  • What to do if a scammer has your Social Security number or banking information
  • What to do after a remote-access or tech-support scam
  • How to recognize fake security alerts and suspicious messages
  • Password managers, multifactor authentication and account security
  • How to protect older family members from online scams
  • Where to find trustworthy online help after a hack, phishing attempt or scam
  • When to contact your bank, credit bureaus, the FTC or law enforcement

Please don’t share passwords, account numbers, Social Security numbers or other sensitive personal information in your question. My answers are for general educational purposes, but I’ll provide clear, actionable steps and authoritative resources whenever possible.

Proof: https://imgur.com/a/S0LZTks

About this AMA:
We've invited independent Experts who use the JustAnswer platform to share insights in this open Q&A. These Experts work independently - they are not employees or spokespersons of JustAnswer - and their opinions are their own.

submitted by /u/JustAnswerOfficial
[link] [comments]